Refund Policy

This Refund Policy explains how returns, refunds, and exchanges are handled by TOP MARKS FM LTD.

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1. Eligibility for Refunds

Customers may request a refund within 14 days of receiving their order if the item is unused, in original condition, and in original packaging.

2. Non-Refundable Items

Refunds may not be granted for:

• Items that have been used or damaged after delivery
• Products not returned in original packaging
• Items returned after the 14-day return period

3. Return Process

To request a return, please contact our customer support team with your order details and reason for return.

Once approved, return instructions will be provided.

4. Refund Method (IMPORTANT)

Approved refunds will be processed using the original payment method used at checkout (e.g. Stripe payment card refund).

Refunds are issued in GBP (£) and will be returned to the same payment account used for the purchase.

5. Refund Processing Time

Once the returned item has been received and inspected, refunds are typically processed within 5–10 business days.

Depending on your bank or payment provider, additional time may be required for funds to appear in your account.

6. Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos and order details.

We will review the case and offer a replacement or refund where appropriate.

7. Return Shipping

Customers may be responsible for return shipping costs unless the item is faulty or incorrect.

8. Order Cancellation

Orders can only be cancelled before they have been processed or dispatched. Please contact us as soon as possible if you wish to cancel your order.

9. Refund Support

If you need assistance with a refund or return, please contact our support team:

Email: hello@topmarksfm.store
Phone: +44 7719255221
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)

10. Company Information

TOP MARKS FM LTD
Link 665 Business Centre
Todd Hall Road
Haslingden
Rossendale
England
BB4 5HU