Shipping Policy

This Shipping Policy explains how TOP MARKS FM LTD processes and delivers orders placed through our website.

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1. Shipping Coverage

We currently deliver across the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

2. Shipping Cost

We offer standard delivery at no additional shipping cost for all orders placed on our website.

3. Order Processing Time

All orders are typically processed within 1–2 business days after payment confirmation.

4. Delivery Time

Estimated delivery time is usually 2–5 business days after order processing, depending on location and courier availability.

5. Order Tracking

Where applicable, tracking information will be provided once your order has been dispatched.

6. Delivery Delays

While we aim to deliver within the estimated timeframe, occasional delays may occur due to courier or seasonal demand factors beyond our control.

7. Incorrect Address

Customers are responsible for providing accurate delivery information. We are not responsible for delays or failed delivery caused by incorrect address details.

8. Undelivered Orders

If an order has not arrived within the expected timeframe, please contact our support team for assistance.

9. Customer Support

If you have any questions regarding shipping or delivery, please contact us:

Email: hello@topmarksfm.store
Phone: +44 7719255221
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)

10. Company Information

TOP MARKS FM LTD
Link 665 Business Centre
Todd Hall Road
Haslingden
Rossendale
England
BB4 5HU